Trade Partner Portal
Learn how to access and use the Trade Partner Portal to check your open work, your on-time performance, reports, plans, and contacts.
Overview
The Trade Partner Portal is your own page with the builder. It shows how much work you have open, how your finished work has been landing against the dates you were given, links to your reports and plans, and who to call at the builder — all in one place. No login, no account.
✅ Bookmark it! Your portal link never changes and always shows the most up-to-date information. Save it as a bookmark for quick access anytime, or share it with your team.
How to Access the Portal
There are two ways trade partners receive their portal link:
Automatic daily emails — When you have active items, TPTM will regularly email you a link to your portal along with your daily reports.
Shared by your builder — Your builder can also send you the portal link directly at any time.
Simply click the link to view your portal — no TPTM login is required.
⚠️ Anyone who has the link can open your portal. Treat it like any other private link, and only share it with people on your team who should see this information.
Your work at a glance
The row of boxes across the top of the portal is a snapshot of where you stand right now:
Active tasks — everything assigned to you that isn't finished yet, and how many lots and communities that spans.
Due today — how much of that is due today.
Overdue — how much is already past its date, and how far past on average.
Back charges — the total of any active back-charge work orders the builder has recorded against you.
A zero here means you're clear, not that something failed to load.
Your performance
This section is the one to check before a conversation with your builder. It looks at the work you have finished and scores each task against the date you were given.
How each task is scored
Finishing on the date counts as on time. Finishing before it counts as early. Both count in your favor.
Scheduled work is measured against the window you were originally given — not against a date someone changed after the fact. If the window was wider than the job needed, that slack is yours.
Days are counted as working days, and holidays on the builder's calendar don't count against you.
What you'll see
On-time rate — the big number. It's the share of your finished tasks that met or beat their date. Beside it: how many were on time, how many were late, your typical result, and your best and worst in this window.
Timeliness distribution — a column for each outcome, from "6+ days late" on the left to "6+ days early" on the right. A tall middle with short tails means predictable work, which reads better than a high average with a wide spread.
Performance by community / task type — the same score broken out by where the work was, or by what kind of work it was. Communities are listed worst first, so anything needing attention is at the top.
Anywhere you see a ? next to a heading, click it for a short explanation of how that number is figured.
Changing what's included
Four controls sit above the numbers, and every number below follows them:
Trade — narrow to one of your trades. This also updates the report links and the lot list further down the page.
Community — narrow to one community.
Period — the last 30, 60, or 90 days, or pick Custom to set your own From and To dates.
Task type — Schedule, Task, Inspection, or Procurement. Leave it on All to include everything.
A sentence under the controls always spells out exactly what you're looking at, for example: "109 completed tasks · all work · all trades · all communities · last 30 days". Once you've changed anything, a Reset filters button appears to put it all back.
💡 Your filters are saved in the page address, so you can bookmark a particular view — or copy the address out of your browser and send it to someone, and they'll see exactly what you saw.
If nothing you've finished matches the filters, the section says so and suggests widening the date range or clearing the task-type filter.
Reports
The Reports section provides quick links to key reports for your trade partner. The available reports are:
Schedule Calendar — View your scheduled tasks on a calendar, one row per lot, with each of your task types in its own colour.
Task List — A full list of all your tasks, with options to filter by All, Tasks only, or Schedule only.
Tasks by Lot — See your tasks organized by lot, with the same filter options as the Task List.
Every option is a plain link you can see and click directly — nothing is hidden behind a menu. Whichever trade you've picked at the top of the page is already applied to the report you open.
Plans
Pick a lot from the list to see its plan number and open the builder's file folder for that lot in a new tab. If you've filtered to one trade, the list only shows lots you have work on for that trade. A lot with no files linked shows No files linked instead of a button.
Your contacts
This is who the builder has on file for your crews. Each person shows their name, the trades they cover, and a Primary badge if they're your main contact. The phone and envelope buttons beside each name call or email that person directly — handy on a phone.
If no contacts are assigned, you'll see the message "No contacts assigned".
Telling us something's wrong
At the bottom of the portal, Provide feedback opens your email app so you can tell us about a wrong date, a lot that shouldn't be there, a report that won't open, or something you wish the portal did. The portal is anonymous, so please include your company name in the message.
Special Portal States
Trade Partner Not Found — If the portal link is invalid or the trade partner doesn't exist, you'll see a "Trade Partner Not Found" message.
Portal No Longer Active — If the trade partner has been archived by the builder, the portal will display a "Portal No Longer Active" message.